Privacy Policy

---

Privacy Policy 

Who we are 

Hi, I’m Callum and I run/operate CallumKaneVideo. We are a videography/filmmaking company working exclusively in weddings.
Operating from: Darlington, Durham
Email – callumkanevideo@gmail.com

What personal data we collect and why we collect it 

We will collect data before, during and after you book and use any of our services. This includes things like: 

– Names, Addresses and Contact Information of the person(s) placing an order with us. – Names, Addresses and Contact Information of the person(s) using our services.
– Details and notes taken relevant to the service provided to help us perform our work. 

If you e-mail us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages are stored for as long as practicable to allow us to provide you with better future services. 

How it is collected 

The majority of our data is collected directly from you. For example if you fill out a form for us online, or give us information face to face, via the telephone, via e-mail or message. 

Most of the data we collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you. 

Any other uses for your data are intended to help provide you with a better customer service experience. 

We are also required by law to collect and store certain information relating to any order you place with us. 

Who we share your data with 

We take your privacy very seriously. We do not sell your data to third party organisations. There are a few instances where some of your data may be shared with third parties to allow us to provide our services to you. This is generally limited to; 

– Delivery and Postage Service Providers to allow us to send you documentation and orders you have placed. (Information shared includes Name, Address and in some case e-mail address / mobile number)
– Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a court order to do so. 

How long we retain your data 

Most data we collect is retained indefinitely. This is to allow us to provide a better service to you as a customer in the event that you contact us again in the future. 

If you leave a comment on the website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. 

We are also legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc. 

What rights you have over your data 

You may request a copy of any data we store about you and we will comply with any requests as per the guidance of the Information Commissioner’s Office. 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. 

If you have any further questions about data we hold about you, please feel free to contact us. 

How this will affect you 

We collect, store and process your data in such a way that should have no negative effect on you as an individual. However if you would like any clarification, please contact us directly.